Top 20 frequently asked questions
How can I register my child?
You can go to our homepage and click on “Get Started”. You can fill in the form and we will arrange a brief virtual meeting with you to discuss your child and their aims and objectives.
At what age can my child start?
We have students from as little as 3 years old. It depends on the child’s level of maturity.
How can I book a session?
You can book your sessions online using your parent account. You can book one session at a time or multiple sessions at the same time. You can modify or cancel your session up to 24 hours before the session starts. You will always receive reminders via emails or sms before the session starts.
How many sessions per week do you recommend?
The weekly schedule is up to you and usually depends on your child’s age, free time and objectives. However, we do recommend at least 2 sessions per week because exposure to the language taught is a key driver of language learning. We can discuss it and advise you of the best schedule for your child. You can increase or reduce the number of weekly sessions any time.
How long does a session last?
We provide 4 durations : 15 minutes, 25 minutes, 40 minutes and 55 minutes.
The session duration depends on your child’s age, free time and objectives. For children below the age of 5 we recommend a 15 minute session. For older children, we adjust the duration to suit the individual needs and objectives.
Do I need to attend the session with my child?
We recommend that the parent attend the first session. Experience has shown that children above the age of 6 are completely autonomous. Children will most often gain more from their sessions if they attend without their parents.
How much does it cost?
The price depends primarily on the session duration as well as the package chosen. For example, a session lasting 25 minutes with an English coach will cost 18USD or less if you choose one of the VivaLing packages.
How do packages work ?
Packages are lump sums paid by the parents and credited to the family account with an extra bonus in dollars. For instance, a USD 250 package costs USD 250 but comes with a 10% bonus worth USD 25 ; all in all USD 275 are credited to the account. Our largest package is USD 1000 and gives right to a 25% bonus worth USD 250.
Packages are the most popular and cost-effective way to purchase sessions. Because of this only a very small number choose to purchase at the retail unit price. Packages are not affected by the coach, the session duration and/or the individual child.
How can I pay?
You can pay with your Paypal account or with your credit card if it is accepted by Paypal. You can choose to pay per session or subscribe to one of our packages. Click here to see our pricing.
Can I change my mind?
We don’t think you will change your mind, it virtually never happens.
However if you do change your mind within 1 month of your original purchase, then we will refund at our discretion any unused credit after deducting a small administrative fee and any free bonuses offered as part of a package. Please check our Terms and Conditions for the full details.